Refund, Return and Cancellation

The return policy covers specific cases that might occur due to which refund processing need to be undertaken. We do not accept the returns and/or refunds in case:

1. You type the wrong address and never get your products.

2. Change your mind after so many hours of purchasing and ask for cancelling the order, unaware of the fact that the order is already dispatched.

3. Wish to return back the product and ask for refund or request for exchange of products after the products' delivery.

We only accept the returns and/refunds if you do not get your delivery at all (despite of mentioning the correct address), get damaged utensils or you get something else instead of what you ordered, either partially or entirely.

In any of the above cases, we will give you options of either waiting for more days or request for refund, depending on your case and/or availability of item(s) in stock. Though, such cases are exceptionally rare.

The buyers need to be prompt regarding the action and must inform our customer department soon as they get the delivery and find any fault. They also need to provide with much precise details as possible. Our customer care executives will check for their claim's genuineness. Once proved we carry on further process that involves refund of money. We are quite quick in the procedure so if you don't get your money back you will need to speak to the respective bank authorities; asking them why they haven't yet reflected despite of our swift refund.

We refund the original cost of the product(s) and do not entertain the extra handling and shipping charges that you pay while returning the items. The full refund will be given in case of cancellation or that rare scenario in which your product doesn't reach you. As far as cancellation is concerned, we do that only if you cancel your order within the first 24 hours since we usually dispatch the items after that. It is possible that we may transmit the parcel from our warehouse within this period. In such a case, your order won't be cancelled at all.

You may feel free to communicate with us for more details, doubts or queries.